Refund & return policy

Below is an overview of our refund and return policy designed to ensure your satisfaction and ease throughout your shopping experience with us at Vixilly. For any additional inquiries, feel free to reach out to us at

Return and Exchange Policy

At Vixilly, customers have up to 30 days from the receipt of their order to return or exchange items. For a return or exchange to be eligible, items must be in their original packaging and should also be unused or lightly used.

Should you need to initiate a return or exchange or if you encounter any issues doing so within the 30-day period, please contact us at, including your order number for a streamlined process. We ensure a full refund to your original payment method excluding original shipping charges. Additionally, the return shipping cost will be subtracted from the refunded amount.

Return Labels

Vixilly does not provide return labels. It is the customer's responsibility to return the product if they bought the wrong product or no longer want the item. However, if the product is incorrect, damaged by the carrier, or defective in another way, Vixilly will provide a downloadable label at no cost to the customer, ensuring a smooth return process.

Refund Processing

Once we have confirmed the receipt of the returned item, we will process your refund.

Receiving an Incorrect or Unsatisfactory Item

In the rare event that you receive an item different from what you ordered, or if you're not satisfied with your purchase, please contact us immediately at We will promptly send you the correct product you originally ordered while allowing you to keep the item you received, all at no extra cost to you. We are committed to ensuring that you receive the correct item and are fully satisfied with your purchase.

Satisfaction Guarantee

Your satisfaction is our utmost priority. If, for any reason, you are not entirely satisfied with your purchase, please contact us within 30 days of receipt. We will assist you through the return process and provide you with all the necessary instructions. Our aim is to ensure that every customer is delighted with their experience at Vixilly.

If you encounter a faulty product, please reach out to us before returning your order. This enables us to provide you with the best assistance possible and to expedite the return process, ensuring a satisfactory resolution.