Cancellation policy

At Vixilly, we understand that sometimes circumstances change and you may need to cancel your order. We strive to provide a seamless and hassle-free shopping experience, which is why we have implemented a comprehensive cancellation policy to ensure your satisfaction.

1. Order Cancellation
If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that cancellations are subject to certain conditions.

2. Cancellation Timeframe
In order to be eligible for a cancellation, your request must be made within 24 hours of placing your order. This allows us to process your cancellation in a timely manner.

3. Product Availability
If your order has already been shipped or is in the process of being shipped, we may not be able to cancel it. In such cases, you may need to return the product in accordance with our Refund & return policy.

4. Refunds
If your cancellation request is approved, we will initiate a refund to your original method of payment.

5. Contact Us
If you have any questions or concerns regarding our cancellation policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with Vixilly is nothing short of exceptional.

Thank you for choosing Vixilly!