Refund & return policy

Below is an overview of our refund and return policy designed to ensure your satisfaction and ease throughout your shopping experience with us at Vixilly. For any additional inquiries, feel free to reach out to us at contact@vixilly.com.

Return and Exchange Policy

At Vixilly, we offer a hassle-free return and exchange policy. Customers have up to 30 days from the receipt of their order to return or exchange items. For a return or exchange to be eligible, items must be in their original packaging. We welcome items back even if they have been used. 

Should you need to initiate a return or exchange or if you encounter any issues doing so within the 30-day period, please contact us at contact@vixilly.com, including your order number for a streamlined process. We ensure a full refund to your original payment method and take care of all associated shipping costs for returns.

No-Cost Return Labels

We understand that returns are part of shopping online, which is why Vixilly covers all costs associated with the return shipping. Customers do not need to worry about return shipping costs, regardless of the reason for the return. Whether the product is incorrect, damaged by the carrier, or defective in any way, we will provide a downloadable label at no charge, ensuring a smooth and cost-free return process.

Refund Processing

Once we have confirmed the receipt of the returned item, we will process your refund.

Receiving an Incorrect or Unsatisfactory Item

In the rare event that you receive an item different from what you ordered, or if you're not satisfied with your purchase, please contact us immediately at contact@vixilly.com. We are committed to ensuring that you receive the correct item and are fully satisfied with your purchase.

Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, we invite you to return it at no cost. Our aim is to ensure that every customer is happy with their experience at Vixilly. For guidance on returning an item within 30 days of receipt or to start the return process, please get in touch with us at contact@vixilly.com. We are here to support you every step of the way and offer a no-hassle return process.

If you encounter a faulty product, please reach out to us before returning your order. This enables us to provide you with the best assistance possible and to expedite the return process, ensuring a satisfactory resolution.